"Consumer Redress: A Changing Tide?"
Global Pound Conference Blog, June 21, 2017
“After much study and inquiry, they are concluding that we cannot update our old legal redress systems fast enough to keep up with the changes being wrought by the internet. We need to build for the future. Software-enabled private resolution processes, backed by private enforcement, are seen by many judges and regulators as a much better fit with the needs of online consumers than legal redress options....”
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"The New Handshake: Now on Amazon.com"
Amazon.com, June 12, 2017
“You can now purchase your copy of The New Handshake off of Amazon.com...”
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"Colin Rule Talks About the New Handshake on eBay Radio"
eBay Radio, June 7, 2017
“Colin Rule spoke about The New Handshake with eBay Radio hosts Jim "Uncle Griff" Griffith and Lee Mirabal...”
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"Taking Online Dispute Resolution to the Next Level"
Credit Slips Blog, May 26, 2017
“The New Handshake surveys that current landscape of online dispute resolution and sets out a blueprint for how the Internet can help consumers worldwide deal with disputes arising from their e-commerce transactions. With more and more consumer transactions moving online (ten years ago, I likely would have purchased that travel alarm clock at the-somehow-still-semi-alive Radio Shack), the book's detailed ideas for how to design an effective dispute resolution system is increasingly important for businesses and for consumer advocates...”
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"The New Handshake: Professor Schmitz Co-Writes New Book on Online Dispute Resolution"
Mizzou Law News Service, May 9, 2017
“Professor Amy Schmitz recently published a book that seeks to explain how online dispute resolution (ODR) can expand access to remedies for consumers, with co-author Colin Rule, the mastermind behind the ODR systems of eBay and PayPal...”
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"The New Handshake" Book Review
Mediate.com, April, 2017
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Consumer Redress and "The New Handshake"
Business Conflict Management, April 23, 2017
“For many years, a tempest has surrounded public policy approaches to consumer protection, largely implicating three utterly inapt legal constructs... The whole thing has been a testament to the futility of the law to address a felt need in a way that conforms to our legitimate expectations. Comes now Prof. Amy J. Schmitz of the University of Missouri and Colin Rule of Modria with an extra-legal, market-driven, empirically-based approach whose values reflect old-time America and yet whose execution relies upon cutting-edge technology...”
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The New Handshake Lays Out the Future of Consumer Protection
Modria.com Blog, April 18, 2017
“We used to buy goods and services in person. We’d introduce ourselves, look each other in the eye, and negotiate the terms of the transaction. If we thought it was a good deal, we’d seal it with a handshake. That handshake was more than a kind gesture – it signaled that if any problem arose, both sides were committed to getting it resolved quickly and fairly. That handshake was our personal trustmark. Nowadays, it’s harder to close deals with a handshake... ”
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Professor Schmitz Discusses Themes from Her Book at ABA Meeting
Missouri Center for the Study of Dispute Resolution (CSDR), Faculty News, 10/6/16
“Professor Amy J. Schmitz participated in a panel presentation at a recent American Bar Association meeting in Boston. For her part on the panel, “Regulating Consumer Dispute Processes: Arbitration, Class Action Waivers and the CFPB,” Professor Schmitz explained concepts and ideas she further discusses in her forthcoming book, co-written with Colin Rule, The New Handshake: Online Dispute Resolution and the Future of Consumer Protection...”
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Stay tuned for more press, coming soon.


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